FAQ's

We have answered most of your queries

 

Getting Started

Each fitness regime is worth between 3 to 12 credits based on the fitness regime/studio. When you walk in to the fitness studio, scan the QR code and the due number of credits will be deducted.
Easy recharge! Top up from the various plans and continue towards your fitness goal, hassle free!
Based on your fitness goals, you can take up as many sessions as you want, until you run out of credits or until the validity expires.
You can walk in to a studio anytime, any day. If you have pre booked the session, it can be cancelled 2 hours prior to the session time.
No, you can walk in to any of the fitness studio associated with HopFit as per your convenience. All you have to do is scan the QR code before you begin the session. In order to avoid confusion, it would help to pre book the workout session so that you don’t even have to carry your phone with you.
No, you don’t need to take your phone as long as your session is pre booked. Share booking ID or your registered phone number at the beginning of your session.
Based on certain parameters pertaining to facilities provided and services offered some studios are marked as prime. Usually prime studios have higher credits assigned to them.
 

Membership

Yes! Transferring the membership is as easy as sending us a mail. Send us a mail at with the ownership and transfer details. We’ll revert in 24-48 hours.
The validity starts from the day of the subscription. Each plan has a different validity. Choose from plans that are valid for one month, three months, six months or twelve months.
A subscription can be paused for up to 30 days. For a subscription of 6 months, you can pause it up to 15 days. For a 1 year subscription, you can pause for up to 30 days.
 

Support

Refund can be claimed 7 days from the date of subscription. The amount will be refunded as per the norms. Drop us a mail with your request. After the 7 day lapse, no refund can be claimed.